SAP AMS · Basis Support · Functional Support

Keep your SAP running. 24×7. Without surprises.

DeepScience Tech's SAP Application Managed Services (AMS) keeps your SAP S/4HANA, ECC, and cloud systems running at peak performance — with defined SLAs, 24×7 monitoring, proactive issue resolution, and a team that knows your system inside-out.

AMS Scope

What our SAP AMS covers.

⚙️

SAP Basis & Administration

System monitoring, performance tuning, user administration, transport management, patch application, kernel upgrades, and database administration (HANA, Oracle, SQL Server).

🛠️

Functional Support

Incident resolution for FI/CO, MM, SD, PP, PM, HCM modules. Configuration changes, master data corrections, period-end closing support, and month-end reconciliation assistance.

💻

ABAP Development

Bug fixes, minor enhancements, custom reports, interface modifications, and output form changes — managed through structured change request process with testing and documentation.

📊

24×7 Monitoring

Proactive monitoring of system health, job failures, interface errors, and performance metrics. Automated alerts with defined escalation paths before issues impact business.

🔄

SAP Upgrades & Patches

Support pack application, legal change notes (GST, tax), kernel patches, and upgrade projects — managed with minimal downtime and complete regression testing.

📋

Compliance & Audit Support

GST compliance updates, e-invoice/e-way bill troubleshooting, IT audit support, access control reviews, and segregation of duties analysis for audits.

Service Tiers

Three tiers. Choose what your business needs.

Essential
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Up to 50 SAP users
Business hours (9×5)
FI/CO & MM/SD support
Basis monitoring (hours)
10 incidents/month
Quarterly health check
Professional
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50–200 SAP users
Extended hours (7×7)
All module support
24×7 Basis monitoring
Unlimited incidents
Monthly health report
ABAP (10 hrs/month)
SLA: 4hr for P1
Enterprise
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200+ SAP users
24×7 all time zones
Dedicated functional leads
Proactive monitoring
Unlimited tickets + enhancements
Weekly review calls
ABAP (30 hrs/month)
SLA: 1hr for P1
DR management
FAQ

Common questions

Can you take over AMS from our current provider?
Yes. Our standard AMS transition takes 4–8 weeks and includes system documentation, knowledge transfer, shadow period, and formal handover. Zero disruption to business operations.
Do you support both SAP ECC and S/4HANA?
Yes. We support SAP ECC 6.0, S/4HANA (on-premise, private cloud, public cloud), SAP BW, CRM, SRM, and portal environments.
How do you handle SAP GST compliance updates?
We proactively monitor SAP legal change notes and GST portal changes. When rules change, we apply relevant SAP notes and test in QA before production. Fast-track deployment for urgent changes.
What is the minimum AMS contract?
6 months minimum, with most clients on 12-month renewable contracts. No lock-in beyond the initial term — exit with 60 days' notice.

Get a quote for SAP AMS.

Share your SAP landscape (modules, users, system type) and we'll send a scoped AMS proposal within 48 hours.

Request AMS Quote